Privacy policy

Privacy policy | Novozymes

Novozymes is committed to protecting your personal information

The following describes the way we handle information gained about you from your visit to our website in accordance with applicable rules on data privacy.

This policy applies to the website https://biosolutions.novozymes.com (“the Website”) and the check-out flow located on https://cart.novozymes.com.

For more information about our processing of personal data about third parties in general (e.g. suppliers, customers and other business partners), please click here to go to our Privacy policy for third party personal data. 

Your personal data

What information do we collect and why?

The Website collects the following personal data about you: 

1) name, billing address, shipping address, phone number, payment information (including credit card numbers), IP address and e-mail address when you make a purchase or attempt to make a purchase through the Website;

2) name, e-mail address and other identification details (contact information) when voluntarily provided by you, e.g. in connection with sign-up for our newsletter.

3) user behavior tracking through the use of cookies 

We process your personal data in order to facilitate your purchase on the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this information to screen orders for potential risk of fraud.

We process your IP address to customize the content of the Website on the basis of your geographical location (language, product availability, currency etc.).

In addition, your contact information will be used for the direct purpose requested by you such as e-mail notification, trouble-shooting or visitor feedback. 

Your contact information may also be used to provide you with information or marketing material regarding our products, in accordance with the preferences you have shared with us.

User behavior tracking is carried out to improve our website and the marketing of our products. See further description below under “Cookies” and in the separate “cookie policy

Your personal information will be retained for as long as it is relevant to fulfil the purpose for which it has been registered. 
We have implemented technical and organizational measures to keep it safe.  

Transfers of data

We may share your personal information with affiliates in the Novozymes group to the extent relevant to fulfil your specific request. Please see the list of Novozymes’ affiliates here.

If required to respond to a request or a question submitted by you, then Novozymes may share your request and your contact details with our relevant distribution partner.

Further, if you have requested to receive marketing communication regarding Novozymes' business and products from Novozymes or from our distribution partners, then Novozymes may share your contact details and area of interest with our relevant distribution partners, so that they may contact you for this purpose.

We also share your personal with third parties to help us use your personal data as described above. 

For example, we use Shopify to facilitate the ordering process. You can read more about how Shopify uses your Personal Information here

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Your personal information may also be disclosed to service providers, data processors or other business partners, who assist Novozymes and work under our instructions. 

Your rights

If we process personal data about you, you have certain data protection rights: 

•    You have the right to request access to and rectification or erasure of your personal data.
•    You also have the right to object to the processing of your personal data and to have the processing of your personal data restricted.
•    In particular, you have an unconditional right to object to the processing of your personal data for direct marketing purposes.
•    If processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You may withdraw your consent by contacting us at [email protected].

There may be conditions or limitations on these rights. You can take steps to exercise your rights by contacting us.

Cookies

Depending on the conditions of your cookie consent and the settings of your browser. the Website may track how the content provided is used. This tracking allows us to gain a better understanding of potential areas for improvement so as to continually improve the relevance of and accessibility to the content we provide. 
 
To this end Novozymes.com may at times deposit certain pieces of information called "cookies" on a visitor's computer. These cookies allow a more detailed level of tracking to fine-tune our usage reports. However, should you have cookies disabled on your machine, then you will continue to have exactly the same access to the content of the Website as with cookies enabled, only generating slightly less accurate usage figures for our own internal reports.
 
This usage information will only be used within Novozymes, and our relevant partners to increase the quality of content, service, and support for our visitors and customers. Some of this information may be made public from time to time, but only in an aggregate, anonymized form such as e.g. how many people have visited the Website.

Find out more about cookies on this website by clicking here.

Direct communication

Any questions, comments, suggestions, or the like that you may forward or transmit via the Website will become and remain the property of Novozymes and will be treated as non-confidential, non-proprietary information that the company may use in any fashion and for any purpose whatsoever, including, without limitation, disclosure to other entities, individuals, and Novozymes' affiliates and agents, and Novozymes may freely use such information, concepts, technology, or other information.
 
Novozymes will of course continue to respect your privacy with regards to this communication, and if it is necessary to disclose any personal information about you to a third party, we will notify you as to the uses we intend to make of that information.
 
If you have any questions concerning Novozymes' Privacy Policy or Novozymes.com in general, please do not hesitate to contact us.