Privacy policy

The following describes the way we handle information gained about you from your visit to Novozymes’ Website, https://biosolutions.novozymes.com (“the Website”) and the check-out flow located on https://cart.novozymes.com in accordance with applicable rules on data privacy, including the EU General Data Protection Regulation (“GDPR”).

For more information about our processing of personal data about third parties in general (e.g. suppliers, customers and other business partners), please click here to go to our Privacy policy for third party personal data. 

Your personal data

What information do we collect and why?

The Website collects the following personal data about you: 

1) name, billing address, shipping address, phone number, payment information (including credit card numbers), IP address and e-mail address when you make a purchase or attempt to make a purchase through the Website or log into My Account.

2) name, e-mail address and other identification details (contact information) when voluntarily provided by you, e.g. in connection with sign-up for our newsletter.

3) additional information provided by you as part of your profile in My Account.

4) user behavior tracking through the use of cookies 

We process your personal data in order to facilitate your purchase on the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this information to screen orders for potential risk of fraud.

We process your IP address to customize the content of the Website on the basis of your geographical location (language, product availability, currency etc.).

In addition, your contact information will be used for the direct purpose requested by you such as e-mail notification, trouble-shooting or visitor feedback. 

We process your personal data to facilitate your access to information and documents in My Account, including information about your purchase history with Novozymes.

Your contact information may also be used to provide you with information or marketing material regarding our products, in accordance with the preferences you have shared with us.

The legal basis for such processing of data is our legitimate interest in providing you with information relevant for your transactions with Novozymes and to facilitate such transactions, cf. GDPR article 6, 1 (b) and (f), and our legitimate interest in communicating with you for the purpose of i.e., maintaining and improving our online content, cf. GDPR article 6, 1 (f).

User behavior tracking is carried out to improve our website and the marketing of our products. See further description below under “Cookies” and in the separate “cookie policy

The legal basis for such processing of your personal data under the GDPR is your consent, cf. GDPR article 6, 1 (a). As an exception to the above, the legal basis for processing your personal data in connection with necessary cookies is our legitimate interest in maintaining and operating our website, cf. GDPR article 6, 1 (f).

Your personal information will be retained for as long as it is relevant to fulfil the purpose for which it has been registered. In considering how long we keep your personal information, we will consider its relevance to our business and to legal and regulatory obligations, which apply to us.

If you choose to deactivate your My Account, you will lose access to your account and will no longer be able to login. We will, however, store the data about you and your purchase for a given period in accordance with applicable legislation.

We have implemented technical and organizational measures to keep it safe.  

Transfers of data

We may share your personal information with affiliates in the Novozymes group to the extent relevant to fulfil your specific request. Please see the list of Novozymes’ affiliates here.

If required to respond to a request or a question submitted by you, then Novozymes may share your request and your contact details with our relevant distribution partner.

Further, if you have requested to receive marketing communication regarding Novozymes' business and products from Novozymes or from our distribution partners, then Novozymes may share your contact details and area of interest with our relevant distribution partners, so that they may contact you for this purpose.

We also share your personal with third parties to help us use your personal data as described above. 

For example, we use Shopify to facilitate the ordering process. You can read more about how Shopify uses your Personal Information here

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use Salesforce to facilitate customer relationship management and improve customer service. To read more about Salesforce and the way it uses the data, visit these sites: https://www.salesforce.com/in/company/privacy/full_privacy/ , https://www.salesforce.com/in/company/privacy/ , https://help.salesforce.com/s/articleView?id=sf.networks_cookies.htm&type=5

Your personal information may also be disclosed to service providers, data processors or other business partners, who assist Novozymes and work under our instructions. 

Please also read below about how cookies set on our Website, entail the transfer of personal information to third parties.

Your rights

If we process personal data about you, you have certain data protection rights: 

•    You have the right to request access to and rectification or erasure of your personal data.

•    At any time, you can access, preview and edit the content and personal information specific to you and your company. This includes your name, billing address, shipping address, phone number, payment information and e-mail address. This is specific only to a specific group of customers that have been granted access to My Account.

•    You also have the right to object to the processing of your personal data and to have the processing of your personal data restricted.
•    In particular, you have an unconditional right to object to the processing of your personal data for direct marketing purposes.
•    If processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You may withdraw your consent by contacting us at [email protected].

There may be conditions or limitations on these rights. You can take steps to exercise your rights by contacting us at [email protected].

Cookies

As stated above under the section "What information do we collect and why?”, Novozymes uses cookies, incl. cookies for user behavior tracking, to improve our website and the marketing of our products.

Some of the cookies set on our website are set by third parties. In this regard, we will generally act as joint data controllers with such third parties. Such joint data controllership only covers the collection and sharing of personal data of visitors on our website.

Depending on the conditions of your cookie consent and the settings of your browser. the Website may track how the content provided is used. This tracking allows us to gain a better understanding of potential areas for improvement so as to continually improve the relevance of and accessibility to the content we provide. 
 
To this end Novozymes.com may at times deposit certain pieces of information called "cookies" on a visitor's computer. These cookies allow a more detailed level of tracking to fine-tune our usage reports. However, should you have cookies disabled on your machine, then you will continue to have exactly the same access to the content of the Website as with cookies enabled, only generating slightly less accurate usage figures for our own internal reports.
 
This usage information will only be used within Novozymes, and our relevant partners to increase the quality of content, service, and support for our visitors and customers. Some of this information may be made public from time to time, but only in an aggregate, anonymized form such as e.g. how many people have visited the Website.

Find out more about cookies on this website by clicking here.

Direct communication

Any questions, comments, suggestions, or the like that you may forward or transmit via the Website will become and remain the property of Novozymes and will be treated as non-confidential, non-proprietary information that the company may use in any fashion and for any purpose whatsoever, including, without limitation, disclosure to other entities, individuals, and Novozymes' affiliates and agents, and Novozymes may freely use such information, concepts, technology, or other information.
 
Novozymes will of course continue to respect your privacy with regards to this communication, and if it is necessary to disclose any personal information about you to a third party, we will notify you as to the uses we intend to make of that information.
 
If you have any questions concerning Novozymes' Privacy Policy or Novozymes.com in general, please do not hesitate to contact us.

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