By Jeannette Juul Jakobsen, Human factors specialist, Novozymes
May 5, 2020
To match our products to consumers’ needs and behaviour, we needed to find out how people really wash up. So I designed an in-home study where consumers in Italy, Spain, the United Kingdom and Russia wore video cameras as they washed up.
One thing that really stood out in the study was the gap between some participants’ perception of how long they soak, and how long they actually soak. However, most participants saw soaking as an integral part of their washing up routine.